Why Can't I Subscribe to A Free Trial?

If you are having trouble starting the free trial, it could be due to one of the following reasons:

1. You have Already Used the Free Trial
   Free trials are only available once per Apple ID. If you have already used the trial in the past — even on another device — you won’t be eligible again.
2. No Valid Payment Method Added
   Apple requires a valid payment method on your Apple ID to activate any free trial, even though you won’t be charged during the trial period.
3. You Already Have an Active Subscription
   If you've already subscribed, even on another device, the free trial may not show. You can check your status under Settings > Your Apple ID > Subscriptions > App (you want to subscribe for a free trial
4. Apple ID or App Store Restrictions
   Occasionally, issues with your Apple ID, App Store region, or network connection can prevent access to the trial.

If you’ve checked everything above and still can’t subscribe, please contact our Customer Support team through the chatbox in the app or tap “Email Us” in the Settings section. We are always ready to help!